@import "https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&family=Manrope:wght@600;700;800&display=swap";
:root{--navy:#102b46;--navy-deep:#0b2136;--teal:#0c8b83;--teal-dark:#08736d;--mint:#e7f5f2;--blue:#356bc4;--amber:#d99320;--red:#cf4e4e;--purple:#7258aa;--ink:#182b3a;--muted:#708090;--line:#dfe6eb;--surface:#fff;--background:#f4f7f8;--shadow:0 10px 30px #102b4612}*{box-sizing:border-box}html{background:var(--background)}body{color:var(--ink);background:var(--background);-webkit-font-smoothing:antialiased;margin:0;font-family:DM Sans,system-ui,sans-serif}button,input,textarea,select{font:inherit}button{color:inherit}.sr-only{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.app-shell{min-height:100vh;display:flex}.sidebar{z-index:20;background:var(--navy-deep);color:#fff;flex-direction:column;width:252px;padding:26px 18px 18px;display:flex;position:fixed;inset:0 auto 0 0}.brand{align-items:center;gap:12px;padding:0 8px 30px;display:flex}.brand-mark{background:var(--teal);color:#fff;letter-spacing:.03em;border-radius:12px;place-items:center;width:42px;height:42px;font-family:Manrope,sans-serif;font-size:15px;font-weight:800;display:grid}.brand div,.sidebar-user div{flex-direction:column;min-width:0;display:flex}.brand strong{font-family:Manrope,sans-serif;font-size:15px}.brand small,.sidebar-user span{color:#9fb1c0;margin-top:2px;font-size:11px}.sidebar nav{flex:1}.sidebar nav p{color:#7990a2;letter-spacing:.13em;text-transform:uppercase;margin:16px 10px 8px;font-size:10px;font-weight:700}.sidebar nav button{color:#b9c7d2;cursor:pointer;text-align:left;background:0 0;border:0;border-radius:9px;align-items:center;gap:12px;width:100%;padding:11px 12px;font-size:13px;font-weight:500;display:flex;position:relative}.sidebar nav button:hover,.sidebar nav button.active{color:#fff;background:#ffffff17}.sidebar nav button.active:before{content:"";background:#42c3b5;border-radius:0 3px 3px 0;width:3px;height:24px;position:absolute;left:-18px}.nav-count{color:#fff;background:#c84c4c;border-radius:10px;place-items:center;min-width:22px;height:20px;margin-left:auto;padding:0 6px;font-size:11px;display:grid}.sidebar-help{color:#8ddad2;background:#ffffff0d;border:1px solid #ffffff1a;border-radius:12px;gap:10px;margin:12px 0 16px;padding:14px;display:flex}.sidebar-help div{flex-direction:column;display:flex}.sidebar-help strong{color:#fff;font-size:12px}.sidebar-help span{color:#91a8b9;margin-top:3px;font-size:10px}.sidebar-user{border-top:1px solid #ffffff1a;grid-template-columns:auto 1fr auto;align-items:center;gap:10px;padding:16px 7px 4px;display:grid}.sidebar-user strong{font-size:12px}.avatar{width:36px;height:36px;color:var(--navy);background:#dce8ef;border-radius:50%;flex:none;place-items:center;font-size:11px;font-weight:700;display:grid}.avatar-small{width:30px;height:30px;font-size:9px}.avatar-large{width:48px;height:48px;font-size:13px}.avatar.teal,.teal{color:#08746c;background:#d5f0ec}.avatar.blue,.blue{color:#3566bd;background:#e1eafd}.avatar.purple,.purple{color:#6d51a6;background:#eee8fa}.main-shell{width:calc(100% - 252px);min-height:100vh;margin-left:252px}.topbar{border-bottom:1px solid var(--line);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);background:#fffffff0;justify-content:space-between;align-items:center;height:68px;padding:0 34px;display:flex}.breadcrumb{color:#91a0ad;align-items:center;gap:8px;font-size:12px;display:flex}.breadcrumb strong{color:var(--ink)}.top-actions{align-items:center;gap:10px;display:flex}.global-search,.search-box,.knowledge-search{color:#81909c;align-items:center;gap:9px;display:flex}.global-search{border:1px solid var(--line);background:#f8fafb;border-radius:9px;width:250px;height:38px;padding:0 13px}.global-search input,.search-box input,.knowledge-search input,.input-with-icon input{width:100%;color:var(--ink);background:0 0;border:0;outline:0;font-size:12px}.notification-button,.profile-chip,.icon-button,.mobile-menu{cursor:pointer;background:0 0;border:0;justify-content:center;align-items:center;display:inline-flex}.notification-button{border:1px solid var(--line);border-radius:9px;width:38px;height:38px;position:relative}.notification-button i{background:var(--red);border:2px solid #fff;border-radius:50%;width:7px;height:7px;position:absolute;top:7px;right:8px}.profile-chip{gap:5px;padding:3px 5px}.mobile-menu{display:none}main{max-width:1480px;margin:0 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var(--line);color:var(--navy);background:#fff;box-shadow:0 2px 7px #102b460a}.text-button{color:var(--teal);cursor:pointer;background:0 0;border:0;align-items:center;gap:3px;font-size:11px;font-weight:700;display:inline-flex}.metrics-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:18px;display:grid}.metric-card,.panel,.team-card{border:1px solid var(--line);background:var(--surface);box-shadow:var(--shadow)}.metric-card{border-radius:13px;grid-template-columns:44px 1fr;column-gap:12px;padding:19px;display:grid;position:relative;overflow:hidden}.metric-card:after{content:"";background:#edf2f5;height:3px;position:absolute;inset:auto 0 0}.metric-icon{border-radius:11px;grid-row:1/span 3;place-items:center;width:42px;height:42px;display:grid}.metric-blue{color:var(--blue);background:#eaf0fb}.metric-amber{color:#b37411;background:#fbf0dc}.metric-red{color:var(--red);background:#fae9e9}.metric-green{color:var(--teal);background:var(--mint)}.metric-card 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